When a debtor fails to pay, the creditor hands over the claim and supporting documents to a collection agency to pursue the debt.
The collection agency kicks off the recovery efforts by sending a demand letter to the debtor and notifying the creditor about the status.
The agency typically starts with phone calls to arrange payment and encourage the debtor to settle the outstanding balance.
If the debtor remains uncooperative, the collection agency updates the creditor and may forward the case to attorneys for potential legal action.
If the creditor agrees to pursue legal action, a lawsuit is prepared. If the debtor doesn’t respond, a default judgment may be issued in favor of the creditor.
If a judgment is granted, the attorneys will attempt to locate the debtor’s assets and may use methods like bank levies or garnishments to satisfy the judgment.